Pages Navigation Menu


Categories Navigation Menu

4 Barriers to Remote System Test, Maintenance, and Sustainment

It is typically not practical to co-locate complex system experts with the systems they develop, test, and sustain.

It is typically not practical to co-locate complex system experts with the systems they develop, test, and sustain.

Increasingly complex systems require diverse and specialized expertise to maintain, debug and improve. These experts require access to flows of system data to be able to diagnose problems, identify and forecast maintenance, and identify and plan systems improvements.

With time, expense, and coordination, an expert or system generalist can be dispatched to try to resolve system problems. Going to the system requires planning and coordination to align travel and maintenance activities with system operations. Or a team of experts may be required to travel to the remote site at greater expense. And these experts may support many systems located at the far ends of the world or with inhospitable climates, politics, or environments where work is difficult or dangerous. Supporting complex systems around the world quickly becomes financially or logistically impractical.

Technology Barriers

An alternative is to bring the data to the experts. But systems typically do not expose detailed data necessary for test, maintenance, and sustainment, no less make it available remotely. Even when this data can be accessed, it is diverse in type and representation as well as being large and high-speed.  The challenge is extracting the most meaningful details from this large high-speed flow of data and bringing it to teams of experts that are centrally located, but remote from the complex systems they diagnose.  There are four technical barriers to performing remote system test, maintenance, and sustainment:

  1. Systems typically do not expose test, maintenance, and sustainment data
  2. Large, flowing and fast data is difficult to move over limited network connections
  3. It is difficult to create a comprehensive data picture
  4. Access to the context and data types changes over time.

Remote diagnostics allow teams of experts to continuously maintain, debug, and improve complex systems from a convenient central location. The central location lets the team support multiple systems and thus provide more specialized expertise at a lower cost.

To learn more or for a free system assessment, contact us.

Related Information

Efficient Data Capture and Movement

Data Bridge Architecture

Data Bridge Components